Jillian (“Gillie”) Wratten, our Practice Administrator and Business Team Leader, originally hails from London, England. She has lived all over the world and has been living in the United States for the last 30 years. She brings almost 40 years of experience in the dental field to Old Town Smiles, and has worn many hats in the industry. She has served as everything from a dental surgical assistant with maxillofacial trauma patients in the Operating Room in Saudi Arabia, to a Dental Insurance Specialist and Financial Expert here in the U.S.
At Old Town Smiles, Gillie is your go-to person for financial questions. She has been known to work tirelessly on your behalf to help you maximize your insurance reimbursement and benefits. You still may catch Gillie sitting chairside with Dr. Ahmed or Dr. Kitchen, as she still loves to be “in on the action” with our patients.
In her spare time, Gillie enjoys spending time with her three grown children and one beautiful grandson. She loves watching English football (“soccer” to us Americans) and loves indulging in some of her favorite English foods to help her feel close to home. Our patients love chatting with Gillie about all sorts of random trivia and sports. Look for her at the front desk at your next visit to Old Town Smiles!
Gillie Wratten is ACLS certified (Advanced Cardiac Life Support).
Crystal Henry is a veritable Renaissance woman. She holds certification in X-Ray Technician, CPR, Dental Coding and Billing, and CEREC. Though she has 13 years of experience, she only grows more passionate in the continuously evolving field of dentistry. Crystal serves as a Business Associate for Old Town Smiles. Her enthusiasm for her job is demonstrated everyday through her superior patient interaction and attention to detail. She strives to ensure that every patient leaves with a bigger smile than they arrived with. Crystal credits Dr. Kitchen as a huge reason for Old Town Smiles success.
Crystal is a native Virginian who spends her time with her three beautiful children and her loving pitbull, Dice. She enjoys reading, wandering through nature, watching her kids play sports.
Crystal Henry is ACLS certified (Advanced Cardiac Life Support).
Kayla Martinez is a Business Associate and one of the happy, smiling faces behind the desk at Old Town Smiles. She is currently attending Strayer University and pursuing a Bachelors in Business Administration with a concentration in Financing. Her passion for teamwork and learning make her a natural fit for the Old Town Smiles team. With her warm nature and bright smile, Kayla always goes above and beyond to connect with and remember the patients that come into the office. In fact, one of her favorite parts of working at the office is getting to know the patients.
Kayla grew up in the Woodbridge area, but currently resides in Alexandria where she shares a home with her husband and their bubbly four year old nephew. Her naturally inquisitive nature always drives her to learn more. Because of this she enjoys discovering new museums and tourist attractions in the DMV area. When she’s not exploring the big city, you can find her at the beach or hitting the trails at one of the many local parks in the area.
Kayla Martinez is ACLS certified (Advanced Cardiac Life Support).
Bridgett has been a Certified and Expanded Functions Dental assistant since 1999. Bridgett joined Old Town Smiles in 2005. Bridgett is the Administrative Assistant as well as the lead case presenter. She will make you feel well taken care of because of her great clinical and communication skills. She has attended the Las Vegas Institute for advanced dental studies, the Ritz Carlton Leadership training, Cerec training and many other continuing education courses. Bridgett is ACLS certified (Advanced Cardiac Life Support). She is always striving to expand her knowledge and skill sets, so that she may continue to offer exceptional patient care. Bridgett enjoys quality time with her husband Paul and son Balin. Bridgett recently moved back to Oregon and now works remotely, but she’s still a big part of the team at Old Town Smiles.
Bridgett Boettcher is ACLS certified (Advanced Cardiac Life Support).
Marketing and Social Media Director
Katie Luciano, Marketing and Social Media Director for Old Town Smiles, received her Master’s in eMarketing from the University of Virginia. Additionally, she is certified in Google Analytics and Search Engine Optimization. Katie joined the team at Old Town Smiles this year and loves that the office is dedicated to the happiness, health, and education of each patient. She looks forward to launching new marketing campaigns that will help staff and patients connect on a new level, set the practice apart from other dental offices, and improve the already 5-star experience.
Katie is originally from Long Island, but moved to Virginia to attend George Mason. She currently resides in Sterling, VA with her loving husband, Plott Hound, and three cats. She enjoys cooking, crafting, and any activity that gets her outside in the fresh air.
Katie Luciano is ACLS certified (Advanced Cardiac Life Support).
Trenna received her degrees at George Mason University and NVCC, located in Northern Virginia. She carries a certification in General Anesthesia and Soft Tissue Laser. She enjoys getting to know patients in the Old Town Alexandria area.
In her free time, Trenna loves spending time with her family and friends and is an avid sports spectator of the Nats, Caps & Redskins. She feels lucky to live in this area and spends time exploring the beautiful museums of Washington D.C.
Trenna was also awarded the Proctor & Gamble Recipient Award for Community Service. She is certified in Basic Life Support.
Ayumi Bucher received a BA in International Relations at Kitakyusyu University in her native country of Japan before moving to Virginia. A jack of all trades, after settling in Virginia Ayumi pursued certification as a dental assistant and licensed massage therapist. She has also taken the Ritz Carlton customer service class and continues to uphold the exemplary service and compassion she learned during that time.
Every day is a new challenge in dental assisting. Ayumi loves the different elements of the job: hands-on technical work, clerical work, and customer service among other things. She has always had an interest in healthcare, specifically with preventative care and hands-on work. At Old Town Smiles, she’s found both as a dental assistant. Recently she took a special interest in TMJ issues and draws from her massage therapy background to approach TMJ in a unique, multi-pronged methodology.
When she’s not buzzing happily through the office, you’ll find Ayumi traveling, cooking, or somewhere in nature with her husband. On evenings she doesn’t feel like adventuring, she cuddles up with her feisty, beloved cat Tapo.
Ayumi Bucher is ACLS certified (Advanced Cardiac Life Support).
Avia received her certification from Applied Career Training and is passionate about the dental field. She loves working with Dr. Kitchen and Dr. Ahmed and the entire team at Old Town. She joined the dental field in order to interact with people every day and help them feel better about their smile.
Avia grew up in Alexandria and is proud to be a T.C. Titan!
She is happily married with two daughters, age 14 and 11 and loves spending time with her family. She is also a nail technician and has worked on celebrities and attended NY Fashion Week.
She is certified in Basic Life Support.