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Old Town Smiles

4.9

Tim Gabarée

20:50 28 Sep 19

Friendly but dishonest when it comes to costs. If you have dental insurance, go elsewhere...no, RUN elsewhere. They will charge the most that they feel that they can get away with and happily submit insurance for you, but you will most likely feel robbed after the experience. With a smile, they will explain that they are competitive, yet a little more expensive than in-network providers in order to provide higher quality dental care then in-network providers. They will then bill you out of pocket for everything and then submit your insurance for you. You will then receive reimbursement from your insurance for the insurance provider's allowable amounts. The problem is that they charge so much more than an insurance provider's allowable amounts (and there is no easy way to see the differences between what they charge and what is typically allowable by an insurance provider), that you will end up only getting reimbursed approximately 35% of your out of pocket expenses. BTW, I have very good dental insurance that is also very common in the market. At an in-network provider, I would have paid between $70 and $100 dollars total out of pocket. With Old Town Smiles, I ended up paying $1040 up front for an oral exam, x-rays, a cleaning and 2 fillings. After reimbursement from my insurance, my total out of pocket costs were $670. That's around $500 more than if I went to a dentist that was in-network for dental insurance. Wow! Beware: This could happen to you as well, if you use Old Town Smiles.read more

James P. Gillis

12:33 21 Sep 19

Exceptionally welcoming staff. Very knowledgeable and informative medical personnel. Dr. Ahmed takes a great dal of time to get to know you and your medical history. Overall, the best experience I’ve had in any medical professional office.read more

John McSweeney

23:30 19 Sep 19

I was lucky to get an appointment the morning I called. Old Town Smiles figured out my issue and was able to schedule me on the same day with an amazing orthodontist. That doctor was able to fix the issue with my crown. I look forward to having you guys for a permanent dental office. Thanks again for everything.read more

Priscilla Plishker

13:00 19 Sep 19

Absolutely fantastic attention to detail! Staff is extremely thoughtful and kind and work well together to provide a wonderful experience. Leave you feeling a great sense of accomplishment in taking care of your smile!:)read more

Stephanie Hamilton

17:51 04 Sep 19

I like the focus Old Town Smiles puts on customer service and patient comfort. It's nice to walk into a medical office of any kind and be treated like a person instead of a number or dollar sign. The staff is all very friendly and thorough. In addition to the excellent treatment, the patient services at Old Town Smiles are excellent. I'm a new patient but had to go in several times over the last few weeks to get cavities taken care of. I'm very happy with my experience so far.read more

Robin Baldwin

02:11 30 Aug 19

Dr. Kitchen and her staff make certain that every aspect of your appointment is wonderful. Everyone is friendly, entirely focused on the patient’s well being and working as a team. Dr. Kitchen focuses her complete attention on her patient with no interruptions. I left the office today knowing that I had the best dental care in Old Town! Don’t forget to say hi to Kayla on the way in....Kayla is a gem and a wonderful ambassador for Old Town Smiles!read more

Dale Taylor

09:57 21 Aug 19

A MEMORABLE EXPERIENCE The harvest of life is in your memories—expressed in your smile. I just created a memorable experience. My wife and I recently moved here from Northern California and needed to find a “good” dentist. Old Town Smiles is “excellent”. Dr. Kitchener and Dr. Ahmed have created a dentistry practice that not only is pleasant and comfortable but also relieves all of your anxieties and pain associated with dentistry in general. Being from Silicon Valley I appreciated the high tech equipment, efficiency, and attention to detail that Dr. Kitchener and her staff used to make my dental experience through and rewarding. The staff is great and demonstratively enjoys their jobs, which is evident in how they go about their work. I can honestly say OTS is the best office and Dr. Kitchener is the best dentist I’ve ever seen and I highly recommend Old Town Smiles to everyone.read more

Lisa Morton

13:24 14 Aug 19

By far the best dentist Iʻve ever had. Easy to get to, high tech office with smart technicians, bright airy space, with customer service that treats you like you are a well-loved family member. And the best part - these are highly trained experts in their field - so you are getting the best possible care. Highly recommend Old Town Smiles!read more

Louise Watts

12:31 14 Aug 19

I had emergency work and was brand new in town. Based only on reviews and proximity, I contacted them via a wew form. Will wonders never ceases! It was not a black hole! They got back to me at 8:05 AM, offered me a 9:40 appointment. There was parking right in front. The staff was very friendly and considerate. The office is lovely with fully networked tools. Dr. Kitchen was great. How fortunate we are to have such professional dental resource. Thanks!read more

Joseph Yesutis

06:40 21 Jun 19

Wow. Simply, WOW. I did not know that dental practices like this even existed. God knows, I never found one in my 20+ years of looking here in the DMV. Friendly, kind, gentle, thorough, and highly-skilled: all in one incredibly well-run shop! Dr. Kitchen and her team absolutely impressed the heck out of me. I can finally check-off “find a good dentist” from my list of things-to-do!read more

Betsy Micklem

00:24 14 Jun 19

This is one of the best run practices in the DC area. The level of care and professionalism is impressive. Both doctors are expert in dental issues and go beyond. I especially appreciate how much attention is paid to making your comfortable and maintaining my dental health. I can highly recommend both Dr Kitchen and Dr Ahmed.read more

Bartholomew Cirenza

01:05 18 May 19

My dentist retired and I needed to find a new dentist. I routinely scheduled 6-month cleanings, but I knew that I had many very old fillings and crowns that probably needed to be replaced. Old Town Smiles provided a comprehensive examination, including a full set of high resolution digital X-rays (I was concerned about radiation exposure, but was relieved to learn that exposure using the digital technology was actually less than traditional film X-rays). In addition to the X-rays, photos of each tooth was captured digitally. After all the data was collected, Dr. Kitchen patiently sat with me, answered all my questions, and proposed a treatment plan which I immediately executed. Throughout the treatment, Dr. Kitchen honored my individual need to be kept abreast of every aspect of the treatment in real time as she was working on my teeth. To help ease any anxiety (which I really did not have since I knew that I was being provided the best of care), headphones were provided to help relax me. To say that I am thrilled with the results is a gross understatement. In addition, doctor Kitchen has a top flight team of assistants. What impressed me most about the team was their attention to detail and pride of work. For example, an aid who was preparing a temporary crown explained that she took particular pleasure in that aspect of her work as it provided an opportunity for creative and skillful expression. The result was amazing. Finally, I can’t say enough good things about the reception team. They are extremely courteous and always asking how they can make my visit more comfortable. I highly recommend Old Town Smiles to anyone looking for very high quality dental care. We only have one set of teeth as adults, and I highly recommend that you trust your teeth with the very best at Old Town Smiles.read more

Kristen Kelly

17:40 30 Apr 19

I had my 3rd appt with Dr. Ahmed yesterday. I have seen a dentist every 6 months for my entire life, and Dr. Ahmed is easily the most thorough and detailed dentist I have ever had. Dr. Ahmed is professional, respectful, and brilliant. She and I spent over an hour together looking at every one of my teeth, and discussing my bite and the dental issues I am experiencing. She answered every one of my questions, and provided me a detailed, step-wise treatment plan (including options). I highly recommend this dental practice.read more

Preet Lieu

16:54 24 Apr 19

I have a real fear of the dentist. After a long hiatus, OTS has become my new dentistry. Everyone from the receptionist to the hygienist is warm and friendly. They were understanding of my deep fear and made sure I felt comfortable every step of the way. They have a unique procedure for new patients in which they learn about your preferences by asking specific questions. Dr. Kitchen and her staff are truly the sweetest! Professional and kind, and the facility is clean and inviting. They even cover the parking garage fee. I can’t believe I’m saying this, but I'm excited to come back for routine cleanings! I’ve finally found a dentist who recognizes my fear and truly cares about me as a person. 100% recommend this dentistry.read more

The Wise Family

00:49 20 Mar 19

Although my consult took longer than I had anticipated (I never actually asked how long it would take) it was incredibly comfortable, detailed and friendly. I have never had a doctors office give me a tour before, and it really allowed me to get a sense of the place. In addition, the practice really wanted to know MY priorities! Who does that these days? Great place!read more

Kate Madrick

00:13 08 Mar 19

Dr. Kitchen & the staff at Old Town Smiles are very professional & very understanding when dealing with their patients. Twice I have needed Dr Kitchen's expertise & each time I was given prompt appointments & thoroughly briefed on the plan to solve several issues with my teeth.read more

Jillian Wratten

00:30 07 Mar 19

Always the best care. Dr. Ahmed shows great attention to detail and is compassionate. I have a lot of dental problems and she is the only doctor I will go to for her knowledge and expertise.read more

Kate Madrick

23:09 02 Mar 19

Kyle Brinkman

00:12 13 Feb 19

Very impressed after my first few visits to this practice, including an initial evaluation, consultation, and follow-up to address some cavities. From the front desk to the hygienists, the staff are very friendly and thorough. And that goes doubly for Dr. Ahmed, who also gets high marks for her patience in explaining her evaluation and recommended actions. The atmosphere is pleasant and unhurried, and the people here will go out of their way to make you comfortable. It's a sure bet for those of us who have a hard time getting ourselves to the dentist otherwise.read more

Deb B

01:45 05 Feb 19

Trenna is one of the best dental hygienists I've ever had. She is welcoming, concerned about my comfort, and extremely thorough in her cleanings. She also gently provides reminders about the benefits of frequent flossing.read more

Rob Ward

00:49 23 Jan 19

Dr. Kitchen recognized a cavity (or maybe resorption) in an X ray, which several other dentists in multiple countries missed for years. Her staff got me in to have it filled only about a week later and the doctor and her staff took every pain to avoid causing me any (pain). The level of service here is some of the best I've received in any context and I'm confident that Dr Kitchen is the best dentist I've ever seen.read more

Brooke Curran

21:10 16 Dec 18

With a dental emergency on a Saturday, I called Old Town Smiles expecting to leave a message with some far away answering service. Dr. Kitchen herself answered my call! While out of town, she wasn't able to come open the office to see me (though I know without a doubt, she would have if she could have), she had me in her chair by 7AM the following Monday, and fixed me up. Dr. Kitchen and her team are the REAL DEAL, both professional and caring, truly the best of the best. Keep up the great work team!read more

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